- Buyer Q&A
Commons Questions & Answers When Ordering:
We are happy to serve all of your Haitian art needs. Please let us know how we can improve our service to you. Our customers’ satisfaction is very important to us!
We want you to enjoy your acquired art. If you are not completely satisfied with your purchase, return it undamaged for an exchange on qualified item(s), less 5% re-stocking fee, less shipping and handling charges, within five days of receipt. Items mark as "Price on Request" are non-refundable and non-returnable.
We offer several purchasing and payment methods for your convenience. You may choose the one that is more convenient for you:
• On-line: Browse our selection and choose your item. Then click “Add to Bag.” Once done with all of your selections, you can proceed to checkout from there. If you have any questions, please do not hesitate to call us at 845-367-3039, or e-mail us at email@example.com
• Phone: Call 845-367-3039 to personally speak to Myriam.
• Fax: Simply fax at 845-269-3219 a note that indicates the product name, series number, size, title, your mailing address, contact information, and payment information.
Payment OptionsWe accept all major credit cards: American Express, Visa, and Master Card. We also accept PayPal, personal checks, Zelle, Money orders and Cashiers Checks.
We also offer lay-a-way plans on selected purchases. For more information, please don't hesitate to call us at 845-367-3039 or firstname.lastname@example.org
If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card or account.
Sales Tax New York State residents must include applicable sales tax of 8.875%.
If you have any questions, please do not hesitate to call us at 845-367-3039, or send an e-mail to email@example.com
Shipping and Handling ChargesThe shipping costs from/to overseas vary accordingly to the size and weight of the package. A large painting will cost less if un-stretched and rolled than shipped as is. We recommend paying for the shipment as is, meaning painting is delivered door to door ready to hang, as in most countries cost of re-stretching can cost much more than the cost of shipping. Also, if you order more than one painting, the shipping costs could be reduced. The choice is all yours!
Once we receive payment, it usually takes three to seven business day for domestic orders and eight to fourteen days for international orders. Please note that we are not responsible for duties, taxes, and additional charges that may be charged at custom for international deliveries.
Exchanges, Returns and Securities/Private PoliciesWhat happens if I change my mind after I order?
Our priority is getting items delivered to our customers as fast as possible. We do, however, have a 4-hour grace period should you change your mind after placing an order. Items mark as "Price on Request" are non-refundable and non-returnable. Just contact us at 845-367-3039 or firstname.lastname@example.org
What happens if I want to exchange my purchase?
We want you to be happy. Your items may be eligible for exchange if returned within five days of receiving your original order. Items must be returned in the same condition they were sent, meaning in good condition. The client is responsible for all shipping costs due to exchanges. Some restrictions apply. There is a re-stocking fee of 5% per item returned. Call Us at 845-367-3039 to see if your item is qualified for an exhange.
Do you accept returns?
We guarantee the quality and originality of our art works and services, therefore; we do not process refunds. Only exchanges on qualified items are accepted no later than five days after receiving your original order. A 5% re-stocking fee will apply and exhanges can only be accepted after the customer selects a new item. Items mark as "Price on Request" are non-refundable and non-returnable. The shipping costs of returns are charged to the client. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card or account. Please review carefully your shopping basket before purchasing.Call us at 845-367-3039 if you need additional assistance!
Can I be sure that online payments are safe and secure?
Naderhaitianart.com ensures that all customer details and information, including contact and purchase information, are kept private, and we process all transactions through a secure credit card system, 256 bit encryption with GeoTust.