Buyer Q&A
Common Buyer Questions & Answers – Myriam Nader Haitian Art Gallery
Welcome to the Common Buyer Questions & Answers page of Myriam Nader Haitian Art Gallery, your trusted online source for authentic Haitian paintings and fine art. Here, you’ll find clear and detailed information about ordering Haitian art online, accepted payment methods, shipping and delivery costs, exchanges and returns, art authenticity, and professional appraisals.
Our mission is to make purchasing Haitian art online easy, secure, and enjoyable for collectors around the world. Whether you're a first-time buyer or an experienced collector, this resource is built to answer your key questions and guide you with confidence through the buying process.
Ordering
Q: How can I place an order?
- Online: Browse our collection, add items to your bag, and proceed to checkout.
- Phone: Call or text 1- (845) 367-3039 to speak with Myriam Nader directly.
- Email: myriamnader2007@aol.com
- Fax: Send item details and payment information to (845) 786-3674.
Payments
Q: What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Zelle, personal checks, cashier’s checks, money orders, and wire transfers.
Q: Do you offer layaway or financing?
Yes. Layaway and financing plans are available through Shop Pay or Affirm.
Q: Is payment secure?
Yes. All transactions through Myriam Nader Haitian Art Gallery are protected with 256-bit encryption and are certified by Trustwave (formerly TrustedSite).
⚠ Wire Fraud Alert: Always confirm wiring instructions with us directly before sending funds.
Shipping
Q: How much is shipping?
- Free shipping on select orders over $10,000.
- International shipping costs depend on the size and weight of the item. Significant works can be shipped rolled or unstretched to save on shipping costs.
Q: How long will delivery take?
- Domestic: 15-30 business days.
- International: 15–90 days (customs might extend this timeframe).
Q: Who is responsible for customs duties and taxes?
Buyers are responsible for any customs, duties, or taxes related to international shipments.
Exchanges & Returns
Q: Can I cancel my order?
Yes, within 4 hours of placing it.
Q: Can I exchange my purchase?
Select Exchanges are allowed within 3–5 days if the artwork is undamaged. The buyer pays return shipping and a 15% restocking fee.
Q: Do you accept returns?
Refunds are not offered. Only approved exchanges or store credits are allowed. Works marked “Price on Request,” “Special Deals,” or “Private Collections” are non-returnable.
Authenticity & Provenance
Q: Are the artworks authentic?
Yes. Each piece is original and comes with a Certificate of Authenticity issued by Myriam Nader Art Gallery.
Selling & Appraisals
Q: Do you buy Haitian art?
We typically do not purchase artworks, but we may consider consignments from select artists. Don't hesitate to contact Myriam Nader at myriam@naderhaitianart.com for more details.
Q: How much is my Haitian art worth?
We offer professional appraisals for worth, resale, insurance, or donation purposes. Please don't hesitate to contact me at myriam@naderhaitianart.com for more information.
Customs & Duties
Q: How do I know what customs fees apply?
Your country’s customs office determines duty fees. Please check with your local customs authority for estimates.
Virtual E-Gift Card Policy
Q: What can I use the Virtual E-Gift Card for? A: The Virtual E-Gift Card can be redeemed exclusively on naderhaitianart.com for any artwork, professional appraisal, or gallery service.
Q: What is the maximum amount I can purchase?
A: You can buy a Virtual E-Gift Card for up to $10,000 per person and per order.
Q: How will I receive my e-gift card?
A: The card is delivered instantly by email to the recipient once payment is confirmed — no physical card will be sent.
Q: Will I get a receipt?
A: Yes. An email receipt is automatically sent to you after purchase for your records.
Q: How long is my e-gift card valid?
A: Your card remains valid for 12 months from the date of purchase.
Q: Can I get a refund or transfer my card?
A: E-gift cards are non-refundable, non-transferable, and not redeemable for cash, except where required by law.
Q: Are there any restrictions? A: E-gift cards cannot be used to purchase other gift cards and cannot be combined with discounts or promotional offers.
Q: Who can I contact for assistance?
A: For any questions or support, please email myriam@naderhaitianart.com or call/text 1-845-367-3039 (SMS/WhatsApp).